Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Best Social Casinos. We cover sweepstakes and social casinos available to players in the US, and we hear from readers every week with questions about Gold Coins, Sweeps Coins, redemption rules and which states operators actually serve. Below is how to contact us, what we can realistically help with, and — just as important — what you should take straight to an operator instead.
The fastest route is email: [email protected]. A person reads every message. We aim to reply within two business days, though corrections involving legal or eligibility details can take longer because we re-check the operator's own terms before we respond.
What we can help with — and what we can't
We are an independent comparison site, not an operator. We do not hold accounts, process coin purchases, approve redemptions or run verification checks. That boundary decides what is worth emailing us about.
| Send it to us | Send it to the operator |
|---|---|
| A factual error or out-of-date detail in one of our reviews | A pending or declined prize redemption |
| Questions about how the sweepstakes model works in general | Identity verification (KYC) document problems |
| Feedback on our rankings, criteria or comparison tables | Missing Sweeps Coins, bonus disputes or account lockouts |
| Suggestions for sites or topics we should research | Requests to close an account or set deposit limits |
| Press, partnership and advertising enquiries | Anything requiring access to your account balance |
If your issue sits in the right-hand column, contact the operator's support team first and keep a written record. Most platforms publish a complaints procedure in their terms and conditions, including how long they have to respond and how to escalate. If an operator ignores you or the process breaks down, tell us — patterns in reader reports feed directly into how we rate a site.
How we're funded, and why it doesn't change what we publish
We may earn a commission when a reader signs up with a platform listed here. That funding pays for the research, not for position. Commercial relationships do not buy a ranking, a rating or a favorable write-up, and every operator on the site is described with its limitations as well as its appeal. If you think a review reads like an advertisement, say so in an email — that is exactly the kind of feedback we want.
Corrections: what to include so we can act fast
Sweepstakes casinos change their terms often. Excluded states get added, redemption minimums move, welcome bundles get reworked. We re-check the platforms we list, but readers frequently spot a change before we do. To make a correction actionable, include:
- The page on piercescowdogs.com and the specific line you're disputing.
- The operator's name as we listed it — for example Spinblitz, Lone Star or Casino.Click.
- What the current terms say, and where you found it (the official rules page, the terms and conditions, or an in-app notice).
- The date you saw it. Our last full fact-check was Sep 19, 2026.
Screenshots help. We will not publish a change based on a promotional email or a forum post alone; we verify against the operator's own official rules before amending anything.
Questions we answer most often
Which sites are you actually talking about?
The platforms ranked on this site are the ones we research and write up. Three examples of the kind of detail readers ask us to clarify:
Spinblitz
Our highest-rated listing at 10.0, and the one that generates the most mail — largely because the advertised 100 Million Gold Coins with the BLITZ JACKPOT is a headline number that people misread. Gold Coins are the play-for-fun currency. They cannot be redeemed for prizes under any circumstances, no matter how many you hold. Only Sweeps Coins (or the operator's equivalent promotional currency) are eligible for redemption, and only after any promotional playthrough is met and identity verification clears. The size of a Gold Coin bundle tells you how long you can play, not what you might redeem. That is the main limitation to understand before you sign up, and it applies at Spinblitz exactly as it does elsewhere.
Lone Star
Rated 9.8, with a welcome offer of up to 500k GC and 105 free SC. The "up to" matters: tiered bundles usually release the top amount only across a sequence of steps or purchases, so the figure on the card is a ceiling rather than a guaranteed grant. Free SC also arrive with conditions — playthrough on the coins before any redemption request is considered, and in most cases an expiration window. Check the official rules for both before you judge the offer. The drawback readers should weigh is that tiered structures are harder to compare against a flat bundle, which makes it easy to overestimate what you actually receive on day one.
Casino.Click
Rated 9.7, advertising 150 extra coins and 10 free spins. It is a deliberately small entry offer compared to the multi-million Gold Coin bundles elsewhere, which suits readers who want to see the interface and game selection before committing anything. The limitation is the flip side of the same point: free spins are usually restricted to named titles and convert into the promotional currency at a set value, so the practical redemption potential from a welcome package this size is modest. Treat it as a look around, not a route to a prize.
Other platforms we list — including SplashCoins (200% welcome offer), Free Spins (950,000 GC + SC 75 + 20 free spins on Gorilla Slot), Lucky.me (40,000 GC and 40 free SC), Crown Coins (150% welcome bonus), Crash Duel (200,000 GC + 100 free SC), Spree (25,000 GC) and Mr Goodwin (125,000 free coins) — are covered in our reviews. Every one of these offers carries its own eligibility rules, playthrough terms and coin expiration dates set by the operator, and those terms override anything summarized on a comparison page.
Do I have to buy coins to take part?
No. A defining feature of a legitimate promotional sweepstakes is that no purchase is necessary. Operators generally provide a free alternative method of entry — commonly a mail-in request, plus daily login rewards, social media giveaways and periodic free coin drops. Purchases of Gold Coin packages are optional and buy entertainment time, not prize eligibility. If a platform you find suggests otherwise, that is worth emailing us about.
How does the money side work?
Paying in is usually by debit card, ACH bank transfer or an online payment provider; some operators support additional methods and a few restrict certain cards. Getting paid out runs the other way: you request redemption of eligible Sweeps Coins, the operator verifies your identity, and settlement typically arrives by bank transfer, ACH or, at some sites, a gift card option. Every operator sets its own redemption minimum, daily or weekly prize limits, and processing times — these vary widely and we do not publish blanket figures. Check the redemption section of the terms before you play, not after. Redemptions are never instant as a rule, and prizes may be taxable under federal and state rules, so keep records and consult official guidance if you're unsure.
What kinds of games are these sites running?
Broadly: slots, which dominate the libraries and range from low-volatility classics to high-volatility releases and progressive jackpot titles; table-style games such as blackjack, roulette and video poker; live dealer rooms at the operators that offer them; and instant or crash-style games — Crash Duel's name gives away where its emphasis sits. Return to player figures and volatility are set by the game provider and published per title where the operator discloses them; we don't claim any site has the highest RTP, because that depends on the individual games you choose and the versions the operator licenses. Most libraries are built for mobile play in short sessions, either in a browser or through a dedicated app.
Do these operators run anything besides casino-style games?
Some do. The same companies often run social sportsbook or prediction-style products under the same sweepstakes structure, plus poker rooms, bingo and seasonal tournament events. The mechanics are the same dual-currency model, but the promotions, playthrough terms and prize limits are usually set separately from the casino side. Loyalty programs and seasonal promotions also sit outside the standard welcome offer and carry their own rules. If you're comparing an operator's sportsbook against its casino, read both sets of official rules.
Am I eligible?
Eligibility is decided at state level and by the operator. Availability varies by state, some states restrict or prohibit sweepstakes casinos outright, and operators also choose not to serve certain states based on their own legal assessment. Laws in this area change frequently. Most platforms require participants to be at least 18, and some set 21 as the minimum either everywhere or in specific states. Geolocation checks apply at signup and at redemption. We can explain how these rules generally work, but we cannot tell you that a particular site is legal for you to use — that depends on where you are and on current state law. Check the operator's official rules and terms, and seek qualified advice if you have doubts.
Responsible play and welfare messages
If you're writing to us because play has stopped being entertainment, say so plainly and we'll point you to resources rather than content. Operators are required by their own terms to offer tools including self-exclusion and purchase or deposit limits, and those are the fastest lever because they act on your account directly. Blocking software adds a second layer across devices. For confidential support in the US, the National Council on Problem Gambling operates a national helpline, and Gamblers Anonymous runs meetings nationwide. We are not counselors and we do not offer clinical advice.
Editorial standards behind what we publish
Our rankings come from desk research, not from play sessions — we do not claim to have deposited, wagered or redeemed at any platform listed here. Ratings are editorial scores assigned by our team, not customer review averages, and advertised processing times are reported as the operator's claims rather than measured results. What we weigh: the clarity and accessibility of the official rules, whether a free entry method is genuinely available, how plainly redemption minimums and playthrough terms are stated, the breadth and provider mix of the game library, the transparency of state eligibility lists, and the quality of published responsible gaming tools. Commission never affects position.
This page is maintained by Grant Foster, who oversees editorial on piercescowdogs.com. Readers outside the US sometimes reach us by mistake; if that's you, our coverage of non-GamStop casinos for UK players is a better starting point, though it operates under an entirely different legal framework.
Before you write
One last practical note. If your question is about a specific offer — what the playthrough is on Lone Star's free SC, whether SplashCoins' 200% welcome offer applies to a first purchase only, when Mr Goodwin's coins expire — the operator's official rules will answer it faster and more authoritatively than we can, because those terms can change the day after we check them. Email us when the rules are unclear, when they contradict what we've published, or when you think our assessment is wrong. Those are the messages that improve the site.
Write to [email protected] whenever you're ready. No question is too small, and we'd rather hear about a problem than have you work around it.